DavitAI Terms of Use

1. Acceptance and Scope

These Terms of Use (“Terms”) govern access to and use of the DavitAI platform, including the site davitai.com, the dashboard at app.davitai.com, the admin at admin.davitai.com, public APIs, AI agents, integrations, and related materials (collectively, the “Platform”). By signing up, subscribing to a paid plan, or simply browsing authenticated areas, you (“User”) declare that you have read, understood, and fully accepted these Terms.

If you contract on behalf of a legal entity, you declare that you have authority to bind that entity. If you disagree with any clause, stop using the Platform immediately. Continued use after material changes constitutes acceptance of the new terms.

Last updated: 8 June 2026. We recommend reading together with the Privacy Policy and the LGPD Rights guide.

2. Account, Registration, and User Responsibilities

To use authenticated features, you must create an account by providing truthful, complete, and up-to-date information. You are solely responsible for:

• Maintaining strict secrecy of your credentials (email, password, OAuth tokens).
• All activities carried out under your account, including agent runs and credit consumption.
• Keeping your contact details current to receive essential communications.
• Notifying DavitAI immediately of any unauthorised use via davitai@davitai.com.

DavitAI may require additional identity verification in cases of suspected fraud, abuse, or payment dispute.

3. Subscriptions, Plans, and Credit System

DavitAI operates a subscription model with a credit system. Each agent action consumes a predefined number of credits, described in each agent’s catalogue.

• Available plans: Free (50 welcome credits), Starter, Pro, and Agency. Up-to-date detail at /pricing and inside the dashboard.
• Billing: all payments are securely processed by Stripe, Inc. DavitAI does not store full card data.
• Cycle: monthly or annual; annual offers a discount equivalent to two months.
• Unused credits: do not roll over to the next cycle, except where the plan expressly provides.
• Cancellation: available at any time from the dashboard, effective at the end of the current cycle.
• Right of withdrawal (Brazilian Consumer Protection Code — Law 8,078/1990, Art. 49): 7 calendar days from purchase, with a full refund. For users outside Brazil, equivalent rights apply where required by local consumer law.
• Refunds after the withdrawal period: analysed case by case via davitai@davitai.com.
• Payment failure: after 3 attempts, the account enters read-only mode for 7 days; after that period, it is suspended until regularisation.

4. Acceptable Use

By using the Platform, you expressly agree not to:

• Generate content that is unlawful, defamatory, discriminatory, incites violence or hatred, or infringes third-party rights.
• Use the agents for spam, phishing, scams, or any unsolicited mass communications.
• Attempt to extract, copy, redistribute, or reverse-engineer prompts, models, or proprietary code.
• Circumvent or abuse the credit system (multiple free accounts to accumulate credits, exploitation of billing bugs).
• Carry out automated attacks (DDoS, brute force, mass scraping), exploit vulnerabilities, or attempt to access internal systems.
• Use third-party accounts without authorisation or share credentials.
• Resell, sublicense, or redistribute access to the Platform without a signed partnership agreement.
• Use the Platform to violate applicable law, including data protection laws (LGPD, GDPR), copyright laws, and consumer-protection rules.

DavitAI reserves the right to suspend or terminate accounts that violate these rules without prior notice and without refund, logging the reasons in the internal audit log.

5. User Content and Agent Outputs

• Ownership of generated content: content produced by agents from the User’s prompts and data belongs entirely to the User, subject to DavitAI’s right to process it technically to deliver the service.
• Licence granted to DavitAI: you grant a non-exclusive, royalty-free, worldwide licence limited to technical execution of the agent, storage, delivery to the User, and the retention period set out in the Privacy Policy.
• Use for model improvement: DavitAI does not use your prompts or outputs to train AI models by default. If we offer such a programme in the future, it will be 100% explicit opt-in, with additional credits as consideration.
• Responsibility for content: the User is solely responsible for the legality, accuracy, and appropriateness of generated content, and for its commercial or public use.

6. DavitAI Intellectual Property

The DavitAI Platform — including source code, engineered prompts, design, visual identity, brand, logo, technical documentation, blog content, and educational materials — is the exclusive property of DavitAI, protected by Brazilian and international intellectual-property laws (Law 9,610/1998, Law 9,609/1998, and international treaties).

You may not reproduce, modify, distribute, translate, create derivative works, decompile, or reverse-engineer any part of the Platform without DavitAI’s express prior written authorisation.

The DavitAI mark is registered (or under registration) with the Brazilian INPI. Unauthorised commercial use of the brand, the davitai.com domain, or misleading variations is prohibited.

7. Service Availability and SLA

DavitAI uses its best efforts to keep the Platform available 24/7, but does not guarantee uninterrupted operation. Scheduled maintenance windows, third-party provider failures (GCP, Stripe, Hetzner, Cloudflare), and force-majeure events may affect availability.

• Free plan: no contractual SLA.
• Starter plan: email support during business hours (BRT), response within 48 business hours.
• Pro plan: monthly SLA of 99.0%; priority support within 12 business hours.
• Agency plan: monthly SLA of 99.5%; dedicated support within 4 business hours and direct channel for critical bugs.

Credits for prolonged unavailability are analysed case by case and may be granted as platform credits (not as cash refunds).

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• DavitAI is not liable for decisions taken by the User based on content generated by AI agents. AI outputs are suggestions and must be reviewed by the User.
• DavitAI does not warrant that generated content is free from errors, infringement, or unsuitability for the User’s specific context.
• DavitAI’s total cumulative liability for any claim is limited to the amount paid by the User in the 12 months immediately preceding the triggering event.
• DavitAI is not liable for indirect damages, lost profits, lost opportunity, or moral damages arising from User decisions based on AI outputs.
• This clause does not exclude liabilities that, by law, cannot be limited (wilful misconduct, gross negligence, direct damage from defective service under the Brazilian Consumer Protection Code).

9. Indemnification

You agree to indemnify and hold DavitAI, its partners, employees, and affiliates harmless from third-party claims arising from your misuse of the Platform, breach of these Terms, or infringement of third-party rights by content generated under your responsibility.

10. Suspension and Termination

DavitAI may suspend or terminate the User’s account, with or without prior notice, in the following cases:

• Breach of these Terms or the Privacy Policy.
• Fraudulent activity, credit abuse, or exploitation attempts.
• Prolonged payment default after the cure period.
• Court order or request from a competent authority.
• Demonstrated risk to the security of the Platform or other users.

The User can close the account at any time via Settings → Delete account. Data is processed in accordance with the retention policy described at /en/legal/privacy.

11. Changes to the Terms

DavitAI may change these Terms to reflect legal changes, new features, or operational adjustments. Material changes will be communicated by email and by an in-dashboard notice with at least 15 days’ prior notice. Continued use after the changes take effect constitutes acceptance of the new terms.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the São Paulo/SP District are elected, with express waiver of any other forum however privileged, to resolve disputes arising from these Terms. For consumers, the consumer’s domicile prevails as provided by the Brazilian Consumer Protection Code.

Before any legal action, the parties undertake to attempt amicable resolution by email for a minimum of 30 business days.

13. Contact

For questions, suggestions, or complaints about these Terms:

• Email: davitai@davitai.com.
• Contact page: /en/contact.
• About DavitAI: /en/about.

Related links: Privacy Policy · LGPD Rights · Contact · About DavitAI · Agents.